Generally

This Chapter sets forth the policies, procedures and standards for servicing Non-Performing Mortgage LoansNon-Performing Mortgage LoansMortgage Loan that is subject to an uncured default. through the default resolution process.  The provisions of this Chapter apply, unless otherwise noted, to both Secondary Risk Mortgage LoansSecondary Risk Mortgage LoansMortgage Loan where the Lender bears all losses until the Lender’s recourse obligations are exhausted. and Primary Risk Mortgage LoansPrimary Risk Mortgage LoansMortgage Loan where Fannie Mae bears all losses or where the Lender and Fannie Mae share losses. .

Fannie Mae requires that, at a minimum, each ServicerServicerPrimary Person servicing the Mortgage Loan, including the originator, seller, or a third party. offer the same standard of care to its Fannie Mae portfolio as it would its own portfolio.  Subject to this Chapter, the ServicerServicerPrimary Person servicing the Mortgage Loan, including the originator, seller, or a third party. must aggressively pursue collection of all amounts due from BorrowersBorrowersPerson who is the obligor per the Note. under the Loan DocumentsLoan DocumentsAll executed Fannie Mae-approved documents evidencing, securing, or guaranteeing the Mortgage Loan. to minimize losses.  To that end, this Chapter sets forth the roles, duties and responsibilities of the various groups within Fannie Mae, the ServicerServicerPrimary Person servicing the Mortgage Loan, including the originator, seller, or a third party. , and, if applicable, the Special ServicerSpecial ServicerServicer (which may be Fannie Mae, the Servicer, or a third-party special servicer contracted by Fannie Mae) responsible for implementing the loss mitigation actions for a Non-Performing Mortgage Loan. charged with resolving delinquencies and defaults in the most efficient and expeditious manner.

The party performing the loss mitigation actions, as outlined in this Chapter 7, is referred to as the "Special ServicerSpecial ServicerServicer (which may be Fannie Mae, the Servicer, or a third-party special servicer contracted by Fannie Mae) responsible for implementing the loss mitigation actions for a Non-Performing Mortgage Loan. ".  The Special ServicerSpecial ServicerServicer (which may be Fannie Mae, the Servicer, or a third-party special servicer contracted by Fannie Mae) responsible for implementing the loss mitigation actions for a Non-Performing Mortgage Loan. will either be the LenderLenderPerson Fannie Mae approved to sell or service Mortgage Loans. , Fannie Mae, or a contract Special ServicerSpecial ServicerServicer (which may be Fannie Mae, the Servicer, or a third-party special servicer contracted by Fannie Mae) responsible for implementing the loss mitigation actions for a Non-Performing Mortgage Loan. for the LenderLenderPerson Fannie Mae approved to sell or service Mortgage Loans. or Fannie Mae, as permitted by this GuideGuideMultifamily Selling and Servicing Guide controlling all Lender and Servicer requirements unless a Lender Contract specifies otherwise. .  In this Chapter, any reference to the respective rights or duties of the LenderLenderPerson Fannie Mae approved to sell or service Mortgage Loans. or Fannie Mae, as the Special ServicerSpecial ServicerServicer (which may be Fannie Mae, the Servicer, or a third-party special servicer contracted by Fannie Mae) responsible for implementing the loss mitigation actions for a Non-Performing Mortgage Loan. , shall also apply to any approved contract Special ServicerSpecial ServicerServicer (which may be Fannie Mae, the Servicer, or a third-party special servicer contracted by Fannie Mae) responsible for implementing the loss mitigation actions for a Non-Performing Mortgage Loan. for the LenderLenderPerson Fannie Mae approved to sell or service Mortgage Loans. or Fannie Mae; however, it is the Lender'sLender'sPerson Fannie Mae approved to sell or service Mortgage Loans. responsibility to ensure that any actions taken in its behalf by a contract Special ServicerSpecial ServicerServicer (which may be Fannie Mae, the Servicer, or a third-party special servicer contracted by Fannie Mae) responsible for implementing the loss mitigation actions for a Non-Performing Mortgage Loan. fully comply with the requirements of this GuideGuideMultifamily Selling and Servicing Guide controlling all Lender and Servicer requirements unless a Lender Contract specifies otherwise. .

The requirements set forth in this Chapter represent only the minimum requirements that Fannie Mae expects from the ServicerServicerPrimary Person servicing the Mortgage Loan, including the originator, seller, or a third party. .  Unusual circumstances may require the ServicerServicerPrimary Person servicing the Mortgage Loan, including the originator, seller, or a third party. to perform additional servicing duties as directed by Fannie Mae.  Fannie Mae requires a high standard of delinquent Mortgage LoanMortgage LoanMortgage debt obligation evidenced, or when made will be evidenced, by the Loan Documents, or  a mortgage debt obligation with a Fannie Mae credit enhancement. servicing.  Failure to service in accordance with that standard may result in Fannie Mae's exercise of its remedies as set forth in the GuideGuideMultifamily Selling and Servicing Guide controlling all Lender and Servicer requirements unless a Lender Contract specifies otherwise. and the Lender’s ContractLender’s ContractProgram Documents per the Multifamily Selling and Servicing Agreement. .